PRIVACY POLICY
Effective Date: April 6, 2026
Protocol Media LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (protocolmediallc.com), engage with our marketing, or use our software and agency services (collectively, the "Services").
1. INFORMATION WE COLLECT
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). 1.1. Information You Provide to Us:
Contact Data: Name, email address, phone number, and company name when you fill out forms, request strategy calls, or contact us.
Billing Data: Payment information, billing address, and transaction history (processed securely via third-party processors like Stripe; we do not store full credit card numbers).
Account Data: Logins, passwords, and preferences when accessing our client portal.
1.2. Information Collected Automatically:
Device and Usage Data: IP address, browser type, operating system, referring URLs, and actions taken on our website, collected via cookies and tracking pixels (e.g., Google Analytics, Meta Pixel).
1.3. Client Data (Data Processing): As a B2B agency, clients upload their own customer lists (names, phone numbers, emails) into our software infrastructure. In these instances, Protocol Media acts as a Data Processor, and the client is the Data Controller. We process this data strictly to deliver services (e.g., SMS reactivation, AI voice answering) on behalf of the client.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following business purposes:
To provide, operate, and maintain our Services.
To process transactions and send related billing information.
To communicate with you regarding updates, support, and marketing promotions.
To train and optimize our AI systems for your specific business.
To monitor and analyze trends to improve our Website and software.
To comply with legal obligations and enforce our Terms of Service.
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your Personal Information to data brokers. We may share information in the following circumstances:
Service Providers (Sub-processors): We share data with trusted third-party vendors necessary to run our business, including hosting providers (GoHighLevel), telecommunications providers (Twilio), AI models (OpenAI/Anthropic), and payment processors (Stripe).
Parent Company: We may share information with our parent company, HarYeti Holdings LLC, for internal accounting and administrative purposes.
Legal Compliance: We may disclose information if required to do so by law, court order, subpoena, or if we believe it is necessary to investigate fraud or protect the safety of Protocol Media, our users, or the public.
Business Transfers: In the event of a merger, sale of company assets, or acquisition, your data may be transferred to the new owner.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track activity on our Website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Website may not function properly.
5. DATA SECURITY
We use commercially reasonable administrative, technical, and physical security measures to protect your Personal Information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.
6. YOUR PRIVACY RIGHTS
Depending on your location (e.g., California, Virginia, Europe), you may have specific rights regarding your personal data:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Deletion: You may request that we delete your personal data.
Right to Opt-Out: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any email. You may opt out of SMS marketing by replying "STOP".
To exercise any of these rights, please contact us using the information provided below.
7. CHILDREN'S PRIVACY
Our Services are intended for business professionals over the age of 18. We do not knowingly collect personal information from children under the age of 13.
8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
9. CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at: Protocol Media LLC Email: [email protected]